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Accessibility

Our Commitment

At Off The Record, we are committed to making our website accessible and inclusive for all customers, including individuals with disabilities. We believe that everyone should be able to access information, browse products, and complete purchases with dignity and independence.

We actively work to improve the usability and accessibility of our digital experiences by following recognized industry standards and best practices.

Accessibility Standards

Our goal is to align our website with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, published by the World Wide Web Consortium (W3C). These guidelines provide recommendations for making web content more accessible for people with a wide range of disabilities, including visual, auditory, cognitive, and motor impairments.

Accessibility is an ongoing effort. While we strive to ensure accessibility across all pages and features, some areas of the website may still be in the process of improvement.

Measures We Take

To support accessibility, we are working to implement and maintain practices such as:

  • Using semantic HTML and meaningful page structure

  • Supporting full keyboard navigation across key user journeys

  • Providing descriptive alternative text for important images

  • Maintaining sufficient color contrast for text and interactive elements

  • Ensuring forms include clear labels, instructions, and error feedback

  • Managing focus states and interactive components such as menus, drawers, and modals

  • Designing responsive layouts that support zoom and reflow

  • Testing key flows with assistive technologies such as screen readers

  • Monitoring accessibility issues through periodic audits and reviews

Ongoing Improvements

Accessibility is integrated into our design and development process. We regularly review our website and prioritize improvements that reduce barriers for users. We also consider accessibility when introducing new features, content, or third-party integrations.

Because our website may include content or functionality provided by third-party vendors or embedded applications, we cannot guarantee the accessibility of those elements. However, we encourage vendors to provide accessible experiences and we work to minimize any impact on usability.

Need Assistance?

If you experience difficulty accessing any part of our website, need information in an alternative format, or require assistance placing an order, we are here to help.

Please contact us using one of the methods below:

When contacting us, please include:

  • The page URL or feature you were trying to use

  • A brief description of the issue

  • The type of device, browser, or assistive technology you were using

We will make reasonable efforts to respond promptly and provide the information or assistance you need.

Feedback

We welcome feedback on the accessibility of our website. Your input helps us improve and create a better experience for all customers.